Equipex Group (Pty) Ltd (Reg no: BW00006505965)
(referred to as “the Company”)
Approver: Company Management Team
Scope: Applies to all employees and activities undertaken by the Company
Approval Date: 31 December 2024
Next Review Date: TBC
We value and respect your privacy. This document outlines our approach to protecting your personal information. It is important that you read the full privacy policy as it governs your use of our website and services.
1. Introduction
This privacy policy explains how the Company collects, uses, stores, and protects personal information. We are committed to ensuring that your personal information is handled with the highest level of care. This policy covers how we process data that can identify you or others (personal information).
2. Who This Policy Applies To
This policy applies to:
- Website visitors
- Customers who request or purchase our goods or services
3. What Constitutes Personal Information
Personal information includes any data that can identify you or another individual, such as:
- Information collected automatically when you visit our website
- Information gathered during client onboarding
- Information collected to provide goods or services
- Information obtained during contract creation for service delivery
- Voluntary information you provide
Exclusions from personal information include:
- Anonymized or permanently de-identified data
- Non-personal statistical data
- Information shared voluntarily in public forums (e.g., blogs or discussion boards)
3.1 Common Types of Personal Information
We may collect the following:
- Identifying information: name, date of birth, identification number
- Contact information: phone number, email address
- Address information: physical or postal address
- Demographic information: gender, marital status
3.2 Sensitive Personal Information
Depending on the services we provide, we may collect sensitive personal information, including:
- Financial information: bank account details
- Sensitive demographic details: race or ethnicity
- Criminal information: details of any criminal activities or legal proceedings
- Employment information: including trade union membership
4. Acceptance of this Policy
By ordering our goods or requesting our services, you consent to this policy. If you do not agree with its terms, you may not use our services.
You must be at least 18 years old or have the legal capacity to enter into binding contracts to access our website or services.
By accepting this policy, you acknowledge that you have read, understood, and agreed to its terms. You also commit to providing personal information only if you have consent to do so.
5. Changes to the Privacy Policy
We may update this privacy policy at any time. Any changes will be communicated through prominent notices on our website or via email. Continuing to use our services after such changes indicates your acceptance of the updated terms.
6. Collection of Information
We collect personal information in the following ways:
6.1 Registration
When you register as a client, we collect:
- Your name, email address, phone number, and company details (company name, registration number, VAT number, address)
6.2 Orders or Requests
When you place an order or request our services, we may ask for additional voluntary information relevant to the service or product.
6.3 From Browser Activity
We automatically collect information from your browser, such as IP address, language settings, cookies, and browsing behavior.
6.4 Cookies
We use cookies to enhance user experience. For more information, please refer to our Cookies Policy.
6.5 Voluntary Details
You may provide additional information voluntarily, such as when uploading or downloading content, entering promotions, or responding to surveys.
6.6 Call and Meeting Recordings
We may record calls or meetings with your consent, except where you specifically request us not to.
6.7 Purpose of Information Collection
We may use your personal information for:
- Fulfilling orders or service requests
- Marketing and promotional activities (with your consent)
- Business operations, including accounting and audits
- Legal compliance, such as responding to claims or regulations
7. Use of Personal Information
7.1 Our Obligations
We may use your personal information to fulfill our obligations and provide the requested goods or services.
7.2 Communication
We may send you administrative messages or updates about our website or services. If you opt-in, we may also send promotional messages.
7.3 Targeted Content
Based on your information, we may display targeted advertisements or relevant content. We do not share your personal information with advertisers unless you specifically consent.
8. Disclosure of Personal Information
We may share your personal information with:
- Other divisions or affiliates within our group to provide joint services
- Service providers that assist with business operations, such as fraud prevention or marketing
- Regulatory bodies, including credit bureaus, as required by law
- Law enforcement or authorities if required by subpoena or legal obligation
8.1 No Sale of Personal Information
We will not sell your personal information. Any disclosure of your data is for the purposes outlined in this policy